Smart Services: Artificial Intelligence in Service Systems
This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial a...
שמור ב:
| פורמט: | Online |
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| שפה: | אנגלית |
| יצא לאור: |
MDPI - Multidisciplinary Digital Publishing Institute
2023
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| נושאים: | |
| גישה מקוונת: | ONIX_20230714_9783036562834_131 |
| תגים: |
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| _version_ | 1869527455686983680 |
|---|---|
| collection | Directory of Open Access Books |
| description | This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial and customer challenges, technologies, service robotics and research trends. Overall, the Special Issue offers knowledge for advancing the adoption of AI in services and inspiring managerial decisions and innovation in the fields of: service systems, smart service, service digitization, customer interactions, artificial intelligence, emotion detection, servitization, service robots and digitalization. |
| format | Online |
| id | doab-20.500.12854ir-101432 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | MDPI - Multidisciplinary Digital Publishing Institute |
| publisherStr | MDPI - Multidisciplinary Digital Publishing Institute |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1014322024-03-30T12:51:14Z Smart Services: Artificial Intelligence in Service Systems Amorim, Marlene Cohen, Yuval Reis, João Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,  thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial and customer challenges, technologies, service robotics and research trends. Overall, the Special Issue offers knowledge for advancing the adoption of AI in services and inspiring managerial decisions and innovation in the fields of: service systems, smart service, service digitization, customer interactions, artificial intelligence, emotion detection, servitization, service robots and digitalization. 2023-07-14T14:32:12Z 2023-07-14T14:32:12Z 2023 book ONIX_20230714_9783036562834_131 9783036562834 9783036562841 https://directory.doabooks.org/handle/20.500.12854/101432 eng image/jpeg Attribution 4.0 International https://mdpi.com/books/pdfview/book/7535 https://mdpi.com/books/pdfview/book/7535 MDPI - Multidisciplinary Digital Publishing Institute 10.3390/books978-3-0365-6284-1 10.3390/books978-3-0365-6284-1 46cabcaa-dd94-4bfe-87b4-55023c1b36d0 9783036562834 9783036562841 216 Basel open access |
| spellingShingle | Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,  thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries Smart Services: Artificial Intelligence in Service Systems |
| title | Smart Services: Artificial Intelligence in Service Systems |
| title_full | Smart Services: Artificial Intelligence in Service Systems |
| title_fullStr | Smart Services: Artificial Intelligence in Service Systems |
| title_full_unstemmed | Smart Services: Artificial Intelligence in Service Systems |
| title_short | Smart Services: Artificial Intelligence in Service Systems |
| title_sort | smart services artificial intelligence in service systems |
| topic | Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,  thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries |
| topic_facet | Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,  thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries |
| url | ONIX_20230714_9783036562834_131 |