Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users?
Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically exa...
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| 主要な著者: | , , , , , |
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| フォーマット: | Online |
| 言語: | 英語 |
| 出版事項: |
Edward Elgar Publishing
2024
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| 主題: | |
| オンライン･アクセス: | https://directory.doabooks.org/handle/20.500.12854/136595 |
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| _version_ | 1869516416352256000 |
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| author | Tafvelin, Susanne Hjelte, Jan Schimmer, Robyn Forsgren, Maria Torra, Vicenç Stenling, Andreas |
| author_browse | Forsgren, Maria Hjelte, Jan Schimmer, Robyn Stenling, Andreas Tafvelin, Susanne Torra, Vicenç |
| author_facet | Tafvelin, Susanne Hjelte, Jan Schimmer, Robyn Forsgren, Maria Torra, Vicenç Stenling, Andreas |
| author_sort | Tafvelin, Susanne |
| collection | Directory of Open Access Books |
| description | Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically examine the implementation of robots and AI in human service organizations from work design, management, and ethical perspectives. We propose that the implementation of robots and AI introduces several challenges and risks for both employees and users that need to be addressed. However, we also suggest that these challenges may be overcome if knowledge about work design and user involvement is considered. |
| format | Online |
| id | doab-20.500.12854ir-136595 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | Edward Elgar Publishing |
| publisherStr | Edward Elgar Publishing |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1365952024-04-30T11:55:54Z Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? Tafvelin, Susanne Hjelte, Jan Schimmer, Robyn Forsgren, Maria Torra, Vicenç Stenling, Andreas Robots; AI; Work design; Algorithmic management; Ethical perspectives; User-centred UYQ Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically examine the implementation of robots and AI in human service organizations from work design, management, and ethical perspectives. We propose that the implementation of robots and AI introduces several challenges and risks for both employees and users that need to be addressed. However, we also suggest that these challenges may be overcome if knowledge about work design and user involvement is considered. Published 2024-04-30T11:55:48Z 2024-04-30T11:55:48Z 2023-11-14 chapter 9781803928562 https://directory.doabooks.org/handle/20.500.12854/136595 eng image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://www.e-elgar.com/shop/gbp/handbook-of-critical-studies-of-artificial-intelligence-9781803928555.html https://www.elgaronline.com/edcollchap-oa/book/9781803928562/book-part-9781803928562-74.xml Edward Elgar Publishing Edward Elgar Publishing 10.4337/9781803928562.00074 10.4337/9781803928562.00074 01ceac28-75b4-492a-8eec-f9b98bc6b28c https://creativecommons.org/licenses/by-nc-nd/4.0/ 9781803928562 Edward Elgar Publishing Cheltenham, UK open access |
| spellingShingle | Robots; AI; Work design; Algorithmic management; Ethical perspectives; User-centred UYQ Tafvelin, Susanne Hjelte, Jan Schimmer, Robyn Forsgren, Maria Torra, Vicenç Stenling, Andreas Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title | Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title_full | Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title_fullStr | Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title_full_unstemmed | Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title_short | Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users? |
| title_sort | chapter 63 introducing robots and ai in human service organizations what are the implications for employees and service users |
| topic | Robots; AI; Work design; Algorithmic management; Ethical perspectives; User-centred UYQ |
| topic_facet | Robots; AI; Work design; Algorithmic management; Ethical perspectives; User-centred UYQ |
| url | https://directory.doabooks.org/handle/20.500.12854/136595 |
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