Algorithmic Decision-Making in Service Work
Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions. This book explores these potential areas of co...
Wedi'i Gadw mewn:
| Prif Awdur: | |
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| Fformat: | Online |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
Nomos
2024
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| Pynciau: | |
| Mynediad Ar-lein: | ONIX_20241210_9783748946663_2 |
| Tagiau: |
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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| _version_ | 1869517839998648320 |
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| author | Glock, Gina |
| author_browse | Glock, Gina |
| author_facet | Glock, Gina |
| author_sort | Glock, Gina |
| collection | Directory of Open Access Books |
| description | Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions. This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled. Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation. |
| format | Online |
| id | doab-20.500.12854ir-148412 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | Nomos |
| publisherStr | Nomos |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1484122024-12-10T13:28:20Z Algorithmic Decision-Making in Service Work Glock, Gina Artificial Intelligence, AI, digital transformation, ADM, Deep Learning, service work, digital labour, information technologies, sociology of work, industrial sociology, Algorithmic Decision-Making,Banking services, Care Work, Digitalization of work, Job Autonomy, Labour Research, Digital Taylorism thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions. This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled. Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation. 2024-12-10T13:28:16Z 2024-12-10T13:28:16Z 2024 book ONIX_20241210_9783748946663_2 9783748946663 9783756010134 https://directory.doabooks.org/handle/20.500.12854/148412 eng Arbeit, Digitalisierung und Organisation image/png Attribution-ShareAlike 4.0 International https://www.nomos-shop.de/de/p/algorithmic-decision-making-in-service-work-gr-978-3-7560-1013-4 https://www.doi.org/10.5771/9783748946663 Nomos 10.5771/9783748946663 10.5771/9783748946663 b427c412-0aca-411d-ab1b-6dbe655f015b 41abc1a4-8caf-4974-9c79-2432540262a4 9783748946663 9783756010134 3 401 Baden-Baden [...] open access |
| spellingShingle | Artificial Intelligence, AI, digital transformation, ADM, Deep Learning, service work, digital labour, information technologies, sociology of work, industrial sociology, Algorithmic Decision-Making,Banking services, Care Work, Digitalization of work, Job Autonomy, Labour Research, Digital Taylorism thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries Glock, Gina Algorithmic Decision-Making in Service Work |
| title | Algorithmic Decision-Making in Service Work |
| title_full | Algorithmic Decision-Making in Service Work |
| title_fullStr | Algorithmic Decision-Making in Service Work |
| title_full_unstemmed | Algorithmic Decision-Making in Service Work |
| title_short | Algorithmic Decision-Making in Service Work |
| title_sort | algorithmic decision making in service work |
| topic | Artificial Intelligence, AI, digital transformation, ADM, Deep Learning, service work, digital labour, information technologies, sociology of work, industrial sociology, Algorithmic Decision-Making,Banking services, Care Work, Digitalization of work, Job Autonomy, Labour Research, Digital Taylorism thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries |
| topic_facet | Artificial Intelligence, AI, digital transformation, ADM, Deep Learning, service work, digital labour, information technologies, sociology of work, industrial sociology, Algorithmic Decision-Making,Banking services, Care Work, Digitalization of work, Job Autonomy, Labour Research, Digital Taylorism thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries |
| url | ONIX_20241210_9783748946663_2 |
| work_keys_str_mv | AT glockgina algorithmicdecisionmakinginservicework |