The strategies of cultural institutions against customers’ dissatisfaction and boycotts
Nowadays, the phenomenon of dissatisfaction occurs much more often than a decade ago. Consumers with access to modern sources of information, social media and other buyers are more able to precise their own expectations towards the offer. One of the biggest challenges facing modern businesses are cu...
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| Format: | Online |
| Language: | Polish |
| Published: |
Wydawnictwo Uniwersytetu Łódzkiego
2025
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| Subjects: | |
| Online Access: | ONIX_20250307_9788381426206_204 |
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| _version_ | 1869520070763347968 |
|---|---|
| author | Modliński, Artur |
| author_browse | Modliński, Artur |
| author_facet | Modliński, Artur |
| author_sort | Modliński, Artur |
| collection | Directory of Open Access Books |
| description | Nowadays, the phenomenon of dissatisfaction occurs much more often than a decade ago. Consumers with access to modern sources of information, social media and other buyers are more able to precise their own expectations towards the offer. One of the biggest challenges facing modern businesses are customers’ boycotts. They can be defined as a market phenomena where people who can stop or limit their use of the offer, or affect the current audience of a company, do this to express their dissatisfaction and force companies to change their non-approved practices. The book presents the boycott mechanism on the contemporary market and depicts how it develops in cultural organization and what impact it has its functioning. |
| format | Online |
| id | doab-20.500.12854ir-154025 |
| institution | Directory of Open Access Books |
| language | pol |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Wydawnictwo Uniwersytetu Łódzkiego |
| publisherStr | Wydawnictwo Uniwersytetu Łódzkiego |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1540252025-03-07T12:34:40Z The strategies of cultural institutions against customers’ dissatisfaction and boycotts Modliński, Artur boycott crisis management conflict management social media digital society Nowadays, the phenomenon of dissatisfaction occurs much more often than a decade ago. Consumers with access to modern sources of information, social media and other buyers are more able to precise their own expectations towards the offer. One of the biggest challenges facing modern businesses are customers’ boycotts. They can be defined as a market phenomena where people who can stop or limit their use of the offer, or affect the current audience of a company, do this to express their dissatisfaction and force companies to change their non-approved practices. The book presents the boycott mechanism on the contemporary market and depicts how it develops in cultural organization and what impact it has its functioning. 2025-03-07T12:34:39Z 2025-03-07T12:34:39Z 2019 book ONIX_20250307_9788381426206_204 9788381426206 9788381426190 https://directory.doabooks.org/handle/20.500.12854/154025 pol Management image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://www.press.uni.lodz.pl/index.php/wul/catalog/book/624 Wydawnictwo Uniwersytetu Łódzkiego electronic 10.18778/8142-619-0 Nowadays, the phenomenon of dissatisfaction occurs much more often than a decade ago. Consumers with access to modern sources of information, social media and other buyers are more able to precise their own expectations towards the offer. One of the biggest challenges facing modern businesses are customers’ boycotts. They can be defined as a market phenomena where people who can stop or limit their use of the offer, or affect the current audience of a company, do this to express their dissatisfaction and force companies to change their non-approved practices. The book presents the boycott mechanism on the contemporary market and depicts how it develops in cultural organization and what impact it has its functioning. 10.18778/8142-619-0 83bfe9c9-323d-4283-b087-d859fd9af314 9788381426206 9788381426190 electronic open access |
| spellingShingle | boycott crisis management conflict management social media digital society Modliński, Artur The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title | The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title_full | The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title_fullStr | The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title_full_unstemmed | The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title_short | The strategies of cultural institutions against customers’ dissatisfaction and boycotts |
| title_sort | strategies of cultural institutions against customers dissatisfaction and boycotts |
| topic | boycott crisis management conflict management social media digital society |
| topic_facet | boycott crisis management conflict management social media digital society |
| url | ONIX_20250307_9788381426206_204 |
| work_keys_str_mv | AT modlinskiartur thestrategiesofculturalinstitutionsagainstcustomersdissatisfactionandboycotts AT modlinskiartur strategiesofculturalinstitutionsagainstcustomersdissatisfactionandboycotts |