Chapter Determinants of choice of courier service providers in Poland in 2020-2023
The study includes the identification and analysis of the basic determinants of the choice of courier service providers in Poland after 2020. For this purpose, such research methods and tools as literature review, survey and statistical analysis were used. The results indicate that the most importan...
Đã lưu trong:
| Những tác giả chính: | , |
|---|---|
| Định dạng: | Online |
| Ngôn ngữ: | Tiếng Ba Lan |
| Được phát hành: |
Wydawnictwo Uniwersytetu Łódzkiego
2025
|
| Những chủ đề: | |
| Truy cập trực tuyến: | ONIX_20250307_9788383316383_2336 |
| Các nhãn: |
Không có thẻ, Là người đầu tiên thẻ bản ghi này!
|
| _version_ | 1869531532514820096 |
|---|---|
| author | Bartosiewicz, Aleksandra Grzegorczyk, Dawid |
| author_browse | Bartosiewicz, Aleksandra Grzegorczyk, Dawid |
| author_facet | Bartosiewicz, Aleksandra Grzegorczyk, Dawid |
| author_sort | Bartosiewicz, Aleksandra |
| collection | Directory of Open Access Books |
| description | The study includes the identification and analysis of the basic determinants of the choice of courier service providers in Poland after 2020. For this purpose, such research methods and tools as literature review, survey and statistical analysis were used. The results indicate that the most important factors influencing the choice of specific courier service providers in Poland include fast and efficient service, compliance with the order, delivery of the shipment without damage, and less often easy contact with the courier company, the ability to reschedule the collection of the shipment or the personal culture and willingness of courier company employees to solve problems that arise. Most surveyed declared that the coronavirus pandemic had affected the quality of courier services in Poland during the period under review. Currently, the respondents have a better assessment of, among other things, the available forms of payment, the ability to use the app, while the handling of complaints, returns and the amount of the price for the services provided is worse. |
| format | Online |
| id | doab-20.500.12854ir-156695 |
| institution | Directory of Open Access Books |
| language | pol |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Wydawnictwo Uniwersytetu Łódzkiego |
| publisherStr | Wydawnictwo Uniwersytetu Łódzkiego |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1566952025-03-07T15:35:08Z Chapter Determinants of choice of courier service providers in Poland in 2020-2023 Bartosiewicz, Aleksandra Grzegorczyk, Dawid courier services Covid-19 survey statistical analysis The study includes the identification and analysis of the basic determinants of the choice of courier service providers in Poland after 2020. For this purpose, such research methods and tools as literature review, survey and statistical analysis were used. The results indicate that the most important factors influencing the choice of specific courier service providers in Poland include fast and efficient service, compliance with the order, delivery of the shipment without damage, and less often easy contact with the courier company, the ability to reschedule the collection of the shipment or the personal culture and willingness of courier company employees to solve problems that arise. Most surveyed declared that the coronavirus pandemic had affected the quality of courier services in Poland during the period under review. Currently, the respondents have a better assessment of, among other things, the available forms of payment, the ability to use the app, while the handling of complaints, returns and the amount of the price for the services provided is worse. 2025-03-07T15:35:06Z 2025-03-07T15:35:06Z 2024 chapter ONIX_20250307_9788383316383_2336 9788383316383 9788383316376 https://directory.doabooks.org/handle/20.500.12854/156695 pol image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://www.press.uni.lodz.pl/index.php/wul/catalog/book/1148 Wydawnictwo Uniwersytetu Łódzkiego 10.18778/8331-637-6.01 The study includes the identification and analysis of the basic determinants of the choice of courier service providers in Poland after 2020. For this purpose, such research methods and tools as literature review, survey and statistical analysis were used. The results indicate that the most important factors influencing the choice of specific courier service providers in Poland include fast and efficient service, compliance with the order, delivery of the shipment without damage, and less often easy contact with the courier company, the ability to reschedule the collection of the shipment or the personal culture and willingness of courier company employees to solve problems that arise. Most surveyed declared that the coronavirus pandemic had affected the quality of courier services in Poland during the period under review. Currently, the respondents have a better assessment of, among other things, the available forms of payment, the ability to use the app, while the handling of complaints, returns and the amount of the price for the services provided is worse. 10.18778/8331-637-6.01 83bfe9c9-323d-4283-b087-d859fd9af314 9788383316383 9788383316376 11-28 open access |
| spellingShingle | courier services Covid-19 survey statistical analysis Bartosiewicz, Aleksandra Grzegorczyk, Dawid Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title | Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title_full | Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title_fullStr | Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title_full_unstemmed | Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title_short | Chapter Determinants of choice of courier service providers in Poland in 2020-2023 |
| title_sort | chapter determinants of choice of courier service providers in poland in 2020 2023 |
| topic | courier services Covid-19 survey statistical analysis |
| topic_facet | courier services Covid-19 survey statistical analysis |
| url | ONIX_20250307_9788383316383_2336 |
| work_keys_str_mv | AT bartosiewiczaleksandra chapterdeterminantsofchoiceofcourierserviceprovidersinpolandin20202023 AT grzegorczykdawid chapterdeterminantsofchoiceofcourierserviceprovidersinpolandin20202023 |