Systemic Service Design
Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case stud...
Збережено в:
| Формат: | Online |
|---|---|
| Мова: | Англійська |
| Опубліковано: |
Taylor & Francis
2025
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| Предмети: | |
| Онлайн доступ: | ONIX_20250324_9781040308363_10 |
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| _version_ | 1869514957701251072 |
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| collection | Directory of Open Access Books |
| description | Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking. The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully. The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians. |
| format | Online |
| id | doab-20.500.12854ir-157799 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Taylor & Francis |
| publisherStr | Taylor & Francis |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1577992025-06-27T05:21:29Z Systemic Service Design Suoheimo, Mari Jones, Peter Lee, Sheng-Hung Sevaldson, Birger Design Systemic service design Service design System-oriented design Public sector Private sector Innovation Participatory design thema EDItEUR::U Computing and Information Technology::UM Computer programming / software engineering::UMZ Software Engineering thema EDItEUR::A The Arts::AB The arts: general topics thema EDItEUR::A The Arts::AK Design, Industrial and commercial arts, illustration::AKP Product design thema EDItEUR::U Computing and Information Technology::UB Information technology: general topics::UBW Internet: general works thema EDItEUR::U Computing and Information Technology::UG Graphical and digital media applications::UGB Web graphics and design thema EDItEUR::U Computing and Information Technology::UY Computer science thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNV Civil service and public sector thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TH Energy technology and engineering::THR Electrical engineering thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TJ Electronics and communications engineering::TJK Communications engineering / telecommunications thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBC Engineering: general thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBD Technical design::TBDG Ergonomics Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking. The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully. The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians. 2025-03-26T13:31:31Z 2025-03-26T13:31:31Z 2025-03-24T17:13:36Z 2025 book ONIX_20250324_9781040308363_10 https://library.oapen.org/handle/20.500.12657/100312 9781040308387 9781032817200 9781003501039 9781032817194 https://directory.doabooks.org/handle/20.500.12854/157799 eng Design for Social Responsibility open access image/jpeg image/jpeg image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International Attribution-NonCommercial-NoDerivatives 4.0 International Attribution-NonCommercial-NoDerivatives 4.0 International https://library.oapen.org/bitstream/20.500.12657/100312/1/9781040308363.pdf https://library.oapen.org/bitstream/20.500.12657/100312/1/9781040308363.pdf https://library.oapen.org/bitstream/20.500.12657/100312/12/9781040308363.pdf Taylor & Francis Routledge 10.4324/9781003501039 10.4324/9781003501039 fa69b019-f4ee-4979-8d42-c6b6c476b5f0 9781040308387 9781032817200 9781003501039 9781032817194 Routledge 308 Oxford open access |
| spellingShingle | Design Systemic service design Service design System-oriented design Public sector Private sector Innovation Participatory design thema EDItEUR::U Computing and Information Technology::UM Computer programming / software engineering::UMZ Software Engineering thema EDItEUR::A The Arts::AB The arts: general topics thema EDItEUR::A The Arts::AK Design, Industrial and commercial arts, illustration::AKP Product design thema EDItEUR::U Computing and Information Technology::UB Information technology: general topics::UBW Internet: general works thema EDItEUR::U Computing and Information Technology::UG Graphical and digital media applications::UGB Web graphics and design thema EDItEUR::U Computing and Information Technology::UY Computer science thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNV Civil service and public sector thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TH Energy technology and engineering::THR Electrical engineering thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TJ Electronics and communications engineering::TJK Communications engineering / telecommunications thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBC Engineering: general thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBD Technical design::TBDG Ergonomics Systemic Service Design |
| title | Systemic Service Design |
| title_full | Systemic Service Design |
| title_fullStr | Systemic Service Design |
| title_full_unstemmed | Systemic Service Design |
| title_short | Systemic Service Design |
| title_sort | systemic service design |
| topic | Design Systemic service design Service design System-oriented design Public sector Private sector Innovation Participatory design thema EDItEUR::U Computing and Information Technology::UM Computer programming / software engineering::UMZ Software Engineering thema EDItEUR::A The Arts::AB The arts: general topics thema EDItEUR::A The Arts::AK Design, Industrial and commercial arts, illustration::AKP Product design thema EDItEUR::U Computing and Information Technology::UB Information technology: general topics::UBW Internet: general works thema EDItEUR::U Computing and Information Technology::UG Graphical and digital media applications::UGB Web graphics and design thema EDItEUR::U Computing and Information Technology::UY Computer science thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNV Civil service and public sector thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TH Energy technology and engineering::THR Electrical engineering thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TJ Electronics and communications engineering::TJK Communications engineering / telecommunications thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBC Engineering: general thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBD Technical design::TBDG Ergonomics |
| topic_facet | Design Systemic service design Service design System-oriented design Public sector Private sector Innovation Participatory design thema EDItEUR::U Computing and Information Technology::UM Computer programming / software engineering::UMZ Software Engineering thema EDItEUR::A The Arts::AB The arts: general topics thema EDItEUR::A The Arts::AK Design, Industrial and commercial arts, illustration::AKP Product design thema EDItEUR::U Computing and Information Technology::UB Information technology: general topics::UBW Internet: general works thema EDItEUR::U Computing and Information Technology::UG Graphical and digital media applications::UGB Web graphics and design thema EDItEUR::U Computing and Information Technology::UY Computer science thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNV Civil service and public sector thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TH Energy technology and engineering::THR Electrical engineering thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TJ Electronics and communications engineering::TJK Communications engineering / telecommunications thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBC Engineering: general thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TB Technology: general issues::TBD Technical design::TBDG Ergonomics |
| url | ONIX_20250324_9781040308363_10 |