Online Dispute Resolution for Consumers in the European Union
A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-comm...
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| フォーマット: | Online |
| 言語: | 英語 |
| 出版事項: |
Taylor & Francis
2025
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| 主題: | |
| オンライン･アクセス: | ONIX_20250519T091213_9781136943508_101 |
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| _version_ | 1869529827712696320 |
|---|---|
| author | Cortés, Pablo |
| author_browse | Cortés, Pablo |
| author_facet | Cortés, Pablo |
| author_sort | Cortés, Pablo |
| collection | Directory of Open Access Books |
| description | A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. |
| format | Online |
| id | doab-20.500.12854ir-159903 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Taylor & Francis |
| publisherStr | Taylor & Francis |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1599032025-05-20T05:40:47Z Online Dispute Resolution for Consumers in the European Union Cortés, Pablo arbitration cross-border disputes small claims procedure mediation procedures resolving provider Online Arbitration Consumer Disputes European Small Claims Procedure Resolving Consumer Disputes Online Mediation Cross-border Disputes Forum Selection Clause Money Claim Online Federal Arbitration Act Trade Mark Owners Consumer Arbitration SCP Seller’s Country UDRP Dispute Resolution Providers ODR Service Arbitration Clauses Mandatory Mediation ODR Process Mediation Clauses thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNQ IT and Communications law / Postal laws and regulations thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial law thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNA Legal systems: general::LNAC Legal systems: civil procedure, litigation and dispute resolution thema EDItEUR::L Law::LA Jurisprudence and general issues::LAQ Law and society, sociology of law thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJE E-commerce: business aspects thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV6 Research and development management thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV5 Production and quality control management A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. 2025-05-20T05:40:46Z 2025-05-20T05:40:46Z 2025-05-19T07:35:53Z 2010 book ONIX_20250519T091213_9781136943508_101 https://library.oapen.org/handle/20.500.12657/102184 9781136943508 9781136943454 9780203847756 9780415813280 9780415562072 9781136943492 https://directory.doabooks.org/handle/20.500.12854/159903 eng Routledge Research in Information Technology and E-Commerce Law open access image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://library.oapen.org/bitstream/20.500.12657/102184/1/9781136943508.pdf Taylor & Francis Routledge 10.4324/9780203847756 10.4324/9780203847756 fa69b019-f4ee-4979-8d42-c6b6c476b5f0 OAPEN-UK 780772a6-efb4-48c3-b268-5edaad8380c4 9781136943508 9781136943454 9780203847756 9780415813280 9780415562072 9781136943492 OAPEN-UK Routledge 288 Oxford [...] open access |
| spellingShingle | arbitration cross-border disputes small claims procedure mediation procedures resolving provider Online Arbitration Consumer Disputes European Small Claims Procedure Resolving Consumer Disputes Online Mediation Cross-border Disputes Forum Selection Clause Money Claim Online Federal Arbitration Act Trade Mark Owners Consumer Arbitration SCP Seller’s Country UDRP Dispute Resolution Providers ODR Service Arbitration Clauses Mandatory Mediation ODR Process Mediation Clauses thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNQ IT and Communications law / Postal laws and regulations thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial law thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNA Legal systems: general::LNAC Legal systems: civil procedure, litigation and dispute resolution thema EDItEUR::L Law::LA Jurisprudence and general issues::LAQ Law and society, sociology of law thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJE E-commerce: business aspects thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV6 Research and development management thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV5 Production and quality control management Cortés, Pablo Online Dispute Resolution for Consumers in the European Union |
| title | Online Dispute Resolution for Consumers in the European Union |
| title_full | Online Dispute Resolution for Consumers in the European Union |
| title_fullStr | Online Dispute Resolution for Consumers in the European Union |
| title_full_unstemmed | Online Dispute Resolution for Consumers in the European Union |
| title_short | Online Dispute Resolution for Consumers in the European Union |
| title_sort | online dispute resolution for consumers in the european union |
| topic | arbitration cross-border disputes small claims procedure mediation procedures resolving provider Online Arbitration Consumer Disputes European Small Claims Procedure Resolving Consumer Disputes Online Mediation Cross-border Disputes Forum Selection Clause Money Claim Online Federal Arbitration Act Trade Mark Owners Consumer Arbitration SCP Seller’s Country UDRP Dispute Resolution Providers ODR Service Arbitration Clauses Mandatory Mediation ODR Process Mediation Clauses thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNQ IT and Communications law / Postal laws and regulations thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial law thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNA Legal systems: general::LNAC Legal systems: civil procedure, litigation and dispute resolution thema EDItEUR::L Law::LA Jurisprudence and general issues::LAQ Law and society, sociology of law thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJE E-commerce: business aspects thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV6 Research and development management thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV5 Production and quality control management |
| topic_facet | arbitration cross-border disputes small claims procedure mediation procedures resolving provider Online Arbitration Consumer Disputes European Small Claims Procedure Resolving Consumer Disputes Online Mediation Cross-border Disputes Forum Selection Clause Money Claim Online Federal Arbitration Act Trade Mark Owners Consumer Arbitration SCP Seller’s Country UDRP Dispute Resolution Providers ODR Service Arbitration Clauses Mandatory Mediation ODR Process Mediation Clauses thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNQ IT and Communications law / Postal laws and regulations thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial law thema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNA Legal systems: general::LNAC Legal systems: civil procedure, litigation and dispute resolution thema EDItEUR::L Law::LA Jurisprudence and general issues::LAQ Law and society, sociology of law thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJE E-commerce: business aspects thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV6 Research and development management thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV5 Production and quality control management |
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