9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act

Accessibility is an essential pre-condition for persons with disabilities to be able to avail of, and ‘consume’, goods and services. After the ratification of the UN Convention on the Rights of Persons with Disabilities, the European Union (EU) has placed accessibility at the forefront of its disabi...

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Autor principal: Ferri, Delia
Formato: Online
Idioma:inglês
Publicado em: Edward Elgar Publishing 2025
Assuntos:
Acesso em linha:https://directory.doabooks.org/handle/20.500.12854/166353
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author Ferri, Delia
author_browse Ferri, Delia
author_facet Ferri, Delia
author_sort Ferri, Delia
collection Directory of Open Access Books
description Accessibility is an essential pre-condition for persons with disabilities to be able to avail of, and ‘consume’, goods and services. After the ratification of the UN Convention on the Rights of Persons with Disabilities, the European Union (EU) has placed accessibility at the forefront of its disability policies. Using its internal market competences, it has adopted the European Accessibility Act (EAA) which mandates accessibility requirements for a range of digital goods and services, such as computers, smartphones, TV sets, banking ATMs, e-books and e-readers, complementing accessibility provisions that are sparse in sectorial legislation. This chapter adopts a socio-legal approach that blends legal analysis with empirical methods to investigate the role of the EAA in protecting the rights of consumers with disabilities. On foot of a set of semi-structured interviews with key informants, it discusses strengths and drawbacks of the EAA as well as its initial effects from a disability perspective.
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publisherStr Edward Elgar Publishing
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spelling doab-20.500.12854ir-1663532025-09-01T13:03:44Z 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act Ferri, Delia Consumers with disabilities; Accessibility; European Accessibility Act; UN Convention on the Rights of Persons with Disabilities; Socio-legal methods; Semi-structured interviews LNTU JBFS LAQ GPSB Accessibility is an essential pre-condition for persons with disabilities to be able to avail of, and ‘consume’, goods and services. After the ratification of the UN Convention on the Rights of Persons with Disabilities, the European Union (EU) has placed accessibility at the forefront of its disability policies. Using its internal market competences, it has adopted the European Accessibility Act (EAA) which mandates accessibility requirements for a range of digital goods and services, such as computers, smartphones, TV sets, banking ATMs, e-books and e-readers, complementing accessibility provisions that are sparse in sectorial legislation. This chapter adopts a socio-legal approach that blends legal analysis with empirical methods to investigate the role of the EAA in protecting the rights of consumers with disabilities. On foot of a set of semi-structured interviews with key informants, it discusses strengths and drawbacks of the EAA as well as its initial effects from a disability perspective. Published 2025-09-01T13:03:42Z 2025-09-01T13:03:42Z 2025-08-21 chapter 9781035327096 https://directory.doabooks.org/handle/20.500.12854/166353 eng image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://www.e-elgar.com/shop/gbp/empirics-and-consumer-law-in-changing-markets-9781035327089.html https://www.elgaronline.com/edcollchap-oa/book/9781035327096/chapter9.xml Edward Elgar Publishing Edward Elgar Publishing 10.4337/9781035327096.00013 10.4337/9781035327096.00013 01ceac28-75b4-492a-8eec-f9b98bc6b28c https://creativecommons.org/licenses/by-nc-nd/4.0/ 9781035327096 Edward Elgar Publishing Cheltenham, UK open access
spellingShingle Consumers with disabilities; Accessibility; European Accessibility Act; UN Convention on the Rights of Persons with Disabilities; Socio-legal methods; Semi-structured interviews
LNTU
JBFS
LAQ
GPSB
Ferri, Delia
9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title_full 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title_fullStr 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title_full_unstemmed 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title_short 9: Enhancing access to digital goods and services for consumers with disabilities: the transformative and yet untapped potential of the European Accessibility Act
title_sort 9 enhancing access to digital goods and services for consumers with disabilities the transformative and yet untapped potential of the european accessibility act
topic Consumers with disabilities; Accessibility; European Accessibility Act; UN Convention on the Rights of Persons with Disabilities; Socio-legal methods; Semi-structured interviews
LNTU
JBFS
LAQ
GPSB
topic_facet Consumers with disabilities; Accessibility; European Accessibility Act; UN Convention on the Rights of Persons with Disabilities; Socio-legal methods; Semi-structured interviews
LNTU
JBFS
LAQ
GPSB
url https://directory.doabooks.org/handle/20.500.12854/166353
work_keys_str_mv AT ferridelia 9enhancingaccesstodigitalgoodsandservicesforconsumerswithdisabilitiesthetransformativeandyetuntappedpotentialoftheeuropeanaccessibilityact