Projektowanie procesów biznesowych zorientowanych na klienta

The monograph presents the results of the author's research on the essence of business process management by describing how to implement the six stages of the business process management cycle - analysis, identification, design, implementation, monitoring and redesign. The conceptual contribution is...

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Autor principal: Majczyk, Julita
Format: Online
Idioma:polonès
Publicat: University of Warsaw Press 2025
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Accés en línia:https://directory.doabooks.org/handle/20.500.12854/170087
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Sumari:The monograph presents the results of the author's research on the essence of business process management by describing how to implement the six stages of the business process management cycle - analysis, identification, design, implementation, monitoring and redesign. The conceptual contribution is built on the author's many years of experience in this area, both in a research context in service and FMCG companies and in education.