Optimierung von Gesprächen in der professionellen Telefonie

Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...

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Bibliographic Details

Main Author:	Pietschmann, Judith
Format:	Online
Language:	German
Published:	Frank & Timme 2021
Subjects:	callcenter callcenter communication professional telephony telephone service telephone customer service optimisation communication optimisation conversation conversation management speech science phonetics thema EDItEUR::C Language and Linguistics::CF Linguistics::CFB Sociolinguistics thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJP Business communication and presentation thema EDItEUR::V Health, Relationships and Personal development::VF Family and health::VFJ Coping with / advice about personal, social and health topics
Online Access:	OCN: 1004563200
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