Working the Phones
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the...
שמור ב:
| מחבר ראשי: | |
|---|---|
| פורמט: | Online |
| שפה: | אנגלית |
| יצא לאור: |
Pluto Press
2021
|
| נושאים: | |
| גישה מקוונת: | 1004059 |
| תגים: |
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
|
| _version_ | 1869518267745304576 |
|---|---|
| author | Woodcock, Jamie |
| author_browse | Woodcock, Jamie |
| author_facet | Woodcock, Jamie |
| author_sort | Woodcock, Jamie |
| collection | Directory of Open Access Books |
| description | *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*
Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.
For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. |
| format | Online |
| id | doab-20.500.12854ir-37842 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | Pluto Press |
| publisherStr | Pluto Press |
| record_format | ojs |
| spelling | doab-20.500.12854ir-378422025-07-31T14:54:47Z Working the Phones Woodcock, Jamie Sociology Labour Trade Unions Cultural Studies Political Theory Digital Culture Ethnography Call Centres thema EDItEUR::J Society and Social Sciences::JH Sociology and anthropology::JHB Sociology::JHBL Sociology: work and labour *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. 2021-02-10T12:58:18Z 2019-01-18 23:55 2018-12-01 23:55:55 2020-03-17 03:00:34 2020-04-01T10:57:35Z 2016-11-20 book 1004059 OCN: 1100489809 http://library.oapen.org/handle/20.500.12657/26026 9781786800145;9781786800152 https://directory.doabooks.org/handle/20.500.12854/37842 eng open access image/jpeg image/jpeg image/jpeg image/jpeg image/jpeg n/a n/a n/a n/a n/a https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf Pluto Press 10.2307/j.ctt1h64kww 10.2307/j.ctt1h64kww cdf55516-7e48-4edb-898e-73aa7305a12c Knowledge Unlatched b818ba9d-2dd9-4fd7-a364-7f305aef7ee9 9781786800145;9781786800152 Knowledge Unlatched (KU) KU Select 2018: HSS Backlist Books 102183 KU Select 2018: HSS Backlist Books open access |
| spellingShingle | Sociology Labour Trade Unions Cultural Studies Political Theory Digital Culture Ethnography Call Centres thema EDItEUR::J Society and Social Sciences::JH Sociology and anthropology::JHB Sociology::JHBL Sociology: work and labour Woodcock, Jamie Working the Phones |
| title | Working the Phones |
| title_full | Working the Phones |
| title_fullStr | Working the Phones |
| title_full_unstemmed | Working the Phones |
| title_short | Working the Phones |
| title_sort | working the phones |
| topic | Sociology Labour Trade Unions Cultural Studies Political Theory Digital Culture Ethnography Call Centres thema EDItEUR::J Society and Social Sciences::JH Sociology and anthropology::JHB Sociology::JHBL Sociology: work and labour |
| topic_facet | Sociology Labour Trade Unions Cultural Studies Political Theory Digital Culture Ethnography Call Centres thema EDItEUR::J Society and Social Sciences::JH Sociology and anthropology::JHB Sociology::JHBL Sociology: work and labour |
| url | 1004059 |
| work_keys_str_mv | AT woodcockjamie workingthephones |