Patient Engagement. A Consumer-Centered Model to Innovate Healthcare
Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare serv...
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| Huvudupphov: | , , |
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| Materialtyp: | Online |
| Språk: | engelska |
| Utgiven: |
De Gruyter
2021
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| Ämnen: | |
| Länkar: | 17960 |
| Taggar: |
Inga taggar, Lägg till första taggen!
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| _version_ | 1869527006527356928 |
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| author | Graffigna, Guendalina Barello, Serena Triberti, Stefano |
| author_browse | Barello, Serena Graffigna, Guendalina Triberti, Stefano |
| author_facet | Graffigna, Guendalina Barello, Serena Triberti, Stefano |
| author_sort | Graffigna, Guendalina |
| collection | Directory of Open Access Books |
| description | Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields. |
| format | Online |
| id | doab-20.500.12854ir-55797 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | De Gruyter |
| publisherStr | De Gruyter |
| record_format | ojs |
| spelling | doab-20.500.12854ir-557972024-03-29T08:01:17Z Patient Engagement. A Consumer-Centered Model to Innovate Healthcare Graffigna, Guendalina Barello, Serena Triberti, Stefano BF1-990 H1-99 bic Book Industry Communication::J Society & social sciences::JM Psychology thema EDItEUR::J Society and Social Sciences::JM Psychology Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields. 2021-02-11T22:21:14Z 2021-02-11T22:21:14Z 2016-01-06 12:40:15 2015 book 17960 9783110452655 9783110452440 https://directory.doabooks.org/handle/20.500.12854/55797 eng image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://doi.org/10.1515/9783110452440 De Gruyter 10.1515/9783110452440 10.1515/9783110452440 af2fbfcc-ee87-43d8-a035-afb9d7eef6a5 9783110452655 9783110452440 154 open access |
| spellingShingle | BF1-990 H1-99 bic Book Industry Communication::J Society & social sciences::JM Psychology thema EDItEUR::J Society and Social Sciences::JM Psychology Graffigna, Guendalina Barello, Serena Triberti, Stefano Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title | Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title_full | Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title_fullStr | Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title_full_unstemmed | Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title_short | Patient Engagement. A Consumer-Centered Model to Innovate Healthcare |
| title_sort | patient engagement a consumer centered model to innovate healthcare |
| topic | BF1-990 H1-99 bic Book Industry Communication::J Society & social sciences::JM Psychology thema EDItEUR::J Society and Social Sciences::JM Psychology |
| topic_facet | BF1-990 H1-99 bic Book Industry Communication::J Society & social sciences::JM Psychology thema EDItEUR::J Society and Social Sciences::JM Psychology |
| url | 17960 |
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