Modern Industrial Services
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecos...
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| Main Authors: | , , |
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| Format: | Online |
| Jezik: | angleščina |
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Springer Nature
2021
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| Teme: | |
| Online dostop: | ONIX_20211005_9783030805111_19 |
| Oznake: |
Brez oznak, prvi označite!
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| _version_ | 1869518561698906112 |
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| author | West, Shaun Gaiardelli, Paolo Saccani, Nicola |
| author_browse | Gaiardelli, Paolo Saccani, Nicola West, Shaun |
| author_facet | West, Shaun Gaiardelli, Paolo Saccani, Nicola |
| author_sort | West, Shaun |
| collection | Directory of Open Access Books |
| description | This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. |
| format | Online |
| id | doab-20.500.12854ir-72031 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | Springer Nature |
| publisherStr | Springer Nature |
| record_format | ojs |
| spelling | doab-20.500.12854ir-720312025-08-13T14:11:05Z Modern Industrial Services West, Shaun Gaiardelli, Paolo Saccani, Nicola Open access Servitization strategies B2B services Services management Case studies Integrated services thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. 2021-10-06T04:00:57Z 2021-10-06T04:00:57Z 2021-10-05T14:05:52Z 2022 book ONIX_20211005_9783030805111_19 OCN: 1268332924 https://library.oapen.org/handle/20.500.12657/50725 9783030805111 https://directory.doabooks.org/handle/20.500.12854/72031 eng Springer Texts in Business and Economics open access image/jpeg image/jpeg image/jpeg n/a n/a n/a https://library.oapen.org/bitstream/20.500.12657/50725/1/978-3-030-80511-1.pdf https://library.oapen.org/bitstream/20.500.12657/50725/1/978-3-030-80511-1.pdf https://library.oapen.org/bitstream/20.500.12657/50725/1/978-3-030-80511-1.pdf Springer Nature Springer 10.1007/978-3-030-80511-1 10.1007/978-3-030-80511-1 9fa3421d-f917-4153-b9ab-fc337c396b5a 9783030805111 Springer 202 open access |
| spellingShingle | Open access Servitization strategies B2B services Services management Case studies Integrated services thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas West, Shaun Gaiardelli, Paolo Saccani, Nicola Modern Industrial Services |
| title | Modern Industrial Services |
| title_full | Modern Industrial Services |
| title_fullStr | Modern Industrial Services |
| title_full_unstemmed | Modern Industrial Services |
| title_short | Modern Industrial Services |
| title_sort | modern industrial services |
| topic | Open access Servitization strategies B2B services Services management Case studies Integrated services thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas |
| topic_facet | Open access Servitization strategies B2B services Services management Case studies Integrated services thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJQ Business mathematics and systems thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas |
| url | ONIX_20211005_9783030805111_19 |
| work_keys_str_mv | AT westshaun modernindustrialservices AT gaiardellipaolo modernindustrialservices AT saccaninicola modernindustrialservices |