Chapter 10: Public encounters and the role of citizens' impression management

Public encounters can be viewed as the communicative 'in-between' in which citizens and street-level bureaucrats define the situation in an orientation towards each other (Bartels 2013). Even although at first glance the interaction may seem highly unequal in terms of status and the ability of stree...

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Hlavní autoři: Oldenhof, Lieke, Linthorst, Eline
Médium: Online
Jazyk:angličtina
Vydáno: Edward Elgar Publishing 2023
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On-line přístup:https://directory.doabooks.org/handle/20.500.12854/111684
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