Chapter 10: Public encounters and the role of citizens' impression management

Public encounters can be viewed as the communicative 'in-between' in which citizens and street-level bureaucrats define the situation in an orientation towards each other (Bartels 2013). Even although at first glance the interaction may seem highly unequal in terms of status and the ability of stree...

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Bibliographic Details

Main Authors:	Oldenhof, Lieke, Linthorst, Eline
Format:	Online
Language:	English
Published:	Edward Elgar Publishing 2023
Subjects:	Public encounters; Street-level bureaucracy; Impression management; Dramaturgical analysis JPP
Online Access:	https://directory.doabooks.org/handle/20.500.12854/111684
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