Plan de acción para la mejor de atención al cliente
The objective of this study was to implement an action plan to improve customer service at the Patronato Municipal de La Unión. A mixed methodology was used, combining qualitative and quantitative approaches to obtain a complete picture of the impact of the interventions. The population included Pat...
Salvato in:
| Autori principali: | , , |
|---|---|
| Natura: | Online |
| Lingua: | spagnolo |
| Pubblicazione: |
Editorial Grupo AEA
2026
|
| Soggetti: | |
| Accesso online: | https://directory.doabooks.org/handle/20.500.12854/174310 |
| Tags: |
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
| Riassunto: | The objective of this study was to implement an action plan to improve customer service at the Patronato Municipal de La Unión. A mixed methodology was used, combining qualitative and quantitative approaches to obtain a complete picture of the impact of the interventions. The population included Patronato users and staff involved in the service. Data collection was carried out in three phases: initial diagnosis, implementation of the action plan and evaluation of the results. Structured surveys were applied to measure client satisfaction and semi structured interviews were conducted with employees to identify problems in customer service, such as lack of training and infrastructure deficiencies. Subsequently, training workshops were held, and internal processes were optimized. After implementation, new surveys and interviews were conducted to assess changes in customer satisfaction and staff perceptions. Analysis of the data, both qualitative and quantitative, showed a significant improvement in user satisfaction and in the staff's ability to handle requests. The study concludes with recommendations to further improve service and establish a sustainable model. |
|---|