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The Future of Service Post-COVID-19 Pandemic, Volume 1

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a...

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Формат: Online
Язык:английский
Опубликовано: Springer Nature 2021
Предметы:
Human Resource Management
Business and Management, general
Services
Innovation and Technology Management
COVID-19 Post-pandemic Service Industry
Service Management
Digital Transformation of the Service Sector
Changes in the Nature of Services in the East
Open access
Personnel & human resources management
Business & Management
Hospitality & service industries
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV2 Personnel and human resources management
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries
Online-ссылка:ONIX_20210215_9789813341265_37
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Итог:This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

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