Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí
Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to a...
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| Format: | Online |
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Masaryk University Press
2022
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| Online adgang: | ONIX_20220401_9788021096486_24 |
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| _version_ | 1869522633086730240 |
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| author | Klapalová, Alena Suchánek, Petr Škapa, Radoslav |
| author_browse | Klapalová, Alena Suchánek, Petr Škapa, Radoslav |
| author_facet | Klapalová, Alena Suchánek, Petr Škapa, Radoslav |
| author_sort | Klapalová, Alena |
| collection | Directory of Open Access Books |
| description | Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in companies across industries in the Czech Republic. The publication offers a theoretical analysis of the basic relationships of the above factors and discusses them with the results of the analysis of primary data from companies. The purpose is to clarify to what extent connections assumed in the literature are reflected in the Czech environment and how much they influence the subjective and objective performance of companies. Both types of indicators were used in the construction of analytical models revealing that results based on them differ, and that models within the different indicators also differ. |
| format | Online |
| id | doab-20.500.12854ir-80521 |
| institution | Directory of Open Access Books |
| language | cze |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Masaryk University Press |
| publisherStr | Masaryk University Press |
| record_format | ojs |
| spelling | doab-20.500.12854ir-805212024-03-30T12:53:26Z Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí Klapalová, Alena Suchánek, Petr Škapa, Radoslav business performance customer satisfaction backflows quality innovation knowledge thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer services Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in companies across industries in the Czech Republic. The publication offers a theoretical analysis of the basic relationships of the above factors and discusses them with the results of the analysis of primary data from companies. The purpose is to clarify to what extent connections assumed in the literature are reflected in the Czech environment and how much they influence the subjective and objective performance of companies. Both types of indicators were used in the construction of analytical models revealing that results based on them differ, and that models within the different indicators also differ. 2022-04-01T12:48:22Z 2022-04-01T12:48:22Z 2020 book ONIX_20220401_9788021096486_24 9788021096486 9788021096479 https://directory.doabooks.org/handle/20.500.12854/80521 cze image/jpeg Attribution-NonCommercial 4.0 International https://munispace.muni.cz/library/catalog/download/1710/4723/2429-1 Masaryk University Press Masaryk University 10.5817/CZ.MUNI.M210-9648-2020 Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in companies across industries in the Czech Republic. The publication offers a theoretical analysis of the basic relationships of the above factors and discusses them with the results of the analysis of primary data from companies. The purpose is to clarify to what extent connections assumed in the literature are reflected in the Czech environment and how much they influence the subjective and objective performance of companies. Both types of indicators were used in the construction of analytical models revealing that results based on them differ, and that models within the different indicators also differ. 10.5817/CZ.MUNI.M210-9648-2020 82b3cf0f-24e2-456e-bac8-74f7c6371e02 9788021096486 9788021096479 Masaryk University 126 open access |
| spellingShingle | business performance customer satisfaction backflows quality innovation knowledge thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer services Klapalová, Alena Suchánek, Petr Škapa, Radoslav Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title | Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_full | Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_fullStr | Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_full_unstemmed | Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_short | Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_sort | vykonnost podniku v kontextu spokojenosti zakaznika zpetnych toku kvality inovaci a znalosti |
| topic | business performance customer satisfaction backflows quality innovation knowledge thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer services |
| topic_facet | business performance customer satisfaction backflows quality innovation knowledge thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer services |
| url | ONIX_20220401_9788021096486_24 |
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