Developing Interactional Competence at the Workplace
What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with...
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| Main Authors: | , |
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| Format: | Online |
| Sprog: | engelsk |
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Taylor & Francis
2024
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| Online adgang: | https://library.oapen.org/handle/20.500.12657/93634 |
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| _version_ | 1869526912700776448 |
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| author | Nguyen, Hanh Malabarba, Taiane |
| author_browse | Malabarba, Taiane Nguyen, Hanh |
| author_facet | Nguyen, Hanh Malabarba, Taiane |
| author_sort | Nguyen, Hanh |
| collection | Directory of Open Access Books |
| description | What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.
Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners’ observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals’ changes in interactional conduct take place locally and longitudinally.
With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.
Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. |
| format | Online |
| id | doab-20.500.12854ir-145981 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | Taylor & Francis |
| publisherStr | Taylor & Francis |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1459812025-07-21T15:44:52Z Developing Interactional Competence at the Workplace Nguyen, Hanh Malabarba, Taiane Taiane Malabarba,Hanh thi Nguyen,hotel workers,English as a foreign language,English as a second language,workplace communication,interactional competence,ethnomethodological conversation analysis,ethnomethodology,SLA,second language acquisition,L2 learning,second language learning,conversation analysis thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam. Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners’ observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals’ changes in interactional conduct take place locally and longitudinally. With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality. Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. 2024-09-27T04:05:22Z 2024-09-27T04:05:22Z 2024-09-26T13:10:31Z 2025 book https://library.oapen.org/handle/20.500.12657/93634 9781003125778 9780367646769 9781032843544 https://directory.doabooks.org/handle/20.500.12854/145981 eng Routledge Advances in Second Language Studies open access Taylor & Francis Routledge 10.4324/9781003125778 10.4324/9781003125778 fa69b019-f4ee-4979-8d42-c6b6c476b5f0 Chapter 7 Discussion 9781003125778 9780367646769 9781032843544 Routledge open access |
| spellingShingle | Taiane Malabarba,Hanh thi Nguyen,hotel workers,English as a foreign language,English as a second language,workplace communication,interactional competence,ethnomethodological conversation analysis,ethnomethodology,SLA,second language acquisition,L2 learning,second language learning,conversation analysis thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics Nguyen, Hanh Malabarba, Taiane Developing Interactional Competence at the Workplace |
| title | Developing Interactional Competence at the Workplace |
| title_full | Developing Interactional Competence at the Workplace |
| title_fullStr | Developing Interactional Competence at the Workplace |
| title_full_unstemmed | Developing Interactional Competence at the Workplace |
| title_short | Developing Interactional Competence at the Workplace |
| title_sort | developing interactional competence at the workplace |
| topic | Taiane Malabarba,Hanh thi Nguyen,hotel workers,English as a foreign language,English as a second language,workplace communication,interactional competence,ethnomethodological conversation analysis,ethnomethodology,SLA,second language acquisition,L2 learning,second language learning,conversation analysis thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics |
| topic_facet | Taiane Malabarba,Hanh thi Nguyen,hotel workers,English as a foreign language,English as a second language,workplace communication,interactional competence,ethnomethodological conversation analysis,ethnomethodology,SLA,second language acquisition,L2 learning,second language learning,conversation analysis thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics thema EDItEUR::C Language and Linguistics::CB Language: reference and general thema EDItEUR::C Language and Linguistics::CF Linguistics |
| url | https://library.oapen.org/handle/20.500.12657/93634 |
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