Design de Serviços: Atividades e modelos

This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step in...

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I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Alexandra Silva, Paula
Hōputu: Online
Reo:Pōtukīhi
I whakaputaina: Coimbra University Press 2025
Ngā marau:
Urunga tuihono:https://directory.doabooks.org/handle/20.500.12854/159129
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Whakarāpopototanga:This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces students to a set of digital templates specifically created to support each of the activities described in the e-book.