Buchumschlag

Service Design Capabilities

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers...

Ausführliche Beschreibung

Gespeichert in:
Hauptverfasser: Morelli, Nicola, de Götzen, Amalia, Simeone, Luca
Format: Online
Sprache:Englisch
Veröffentlicht: Springer Nature 2021
Schlagworte:
Innovation/Technology Management
Manufacturing, Machines, Tools, Processes
Services
Business and Management
Machines, Tools, Processes
Industries
service design
value creation interaction
value creation infrastructure
Service System Design
innovation
Design capabilities
open access
Research & development management
Industrial applications of scientific research & technological innovation
Production engineering
Hospitality & service industries
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV6 Research and development management
thema EDItEUR::T Technology, Engineering, Agriculture, Industrial processes::TG Mechanical engineering and materials::TGP Production and industrial engineering
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries
Online-Zugang:ONIX_20200921_9783030562823_106
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Zusammenfassung:This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

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