Obálka

Developments in the Call Centre Industry

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...

Celý popis

Uloženo v:
Médium: Online
Jazyk:angličtina
Vydáno: Taylor & Francis 2025
Témata:
Call Centre
work
Call Centre Work
employees
Call Centre Industry
managers
Call Centre Sector
agents
UK Call Centre
operation
HRM Strategy
sector
Call Centre Agents
offshoring
Call Centre Operation
research
German Call Centres
business
Call Centre Managers
process
Call Centre Employees
In-house Call Centres
Sh Ar
Call Centre Market
Business Process
HRM
Info Service Work
Face To Face
Indian Call Centres
UK Banking Industry
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business
On-line přístup:ONIX_20250523T093505_9781134248827_37
Tagy: Přidat tag
Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!
Shrnutí:Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Podobné jednotky