Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
Wedi'i Gadw mewn:
| Fformat: | Online |
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| Iaith: | Saesneg |
| Cyhoeddwyd: |
Taylor & Francis
2025
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| Pynciau: | |
| Mynediad Ar-lein: | ONIX_20250523T093505_9781134248827_37 |
| Tagiau: |
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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| _version_ | 1869518415598714880 |
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| collection | Directory of Open Access Books |
| description | Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
| format | Online |
| id | doab-20.500.12854ir-160355 |
| institution | Directory of Open Access Books |
| language | eng |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Taylor & Francis |
| publisherStr | Taylor & Francis |
| record_format | ojs |
| spelling | doab-20.500.12854ir-1603552025-05-24T05:48:14Z Developments in the Call Centre Industry Connell, Julia Burgess, John Call Centre work Call Centre Work employees Call Centre Industry managers Call Centre Sector agents UK Call Centre operation HRM Strategy sector Call Centre Agents offshoring Call Centre Operation research German Call Centres business Call Centre Managers process Call Centre Employees In-house Call Centres Sh Ar Call Centre Market Business Process HRM Info Service Work Face To Face Indian Call Centres UK Banking Industry thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. 2025-05-24T05:48:12Z 2025-05-24T05:48:12Z 2025-05-23T08:01:00Z 2006 book ONIX_20250523T093505_9781134248827_37 https://library.oapen.org/handle/20.500.12657/102448 9781134248827 9781134248810 9781134248773 9780203003008 9780415511483 9780415357029 https://directory.doabooks.org/handle/20.500.12854/160355 eng Routledge Studies in Business Organizations and Networks open access image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://library.oapen.org/bitstream/20.500.12657/102448/1/9781134248827.pdf Taylor & Francis Routledge 10.4324/9780203003008 10.4324/9780203003008 fa69b019-f4ee-4979-8d42-c6b6c476b5f0 9781134248827 9781134248810 9781134248773 9780203003008 9780415511483 9780415357029 Routledge 208 Oxford open access |
| spellingShingle | Call Centre work Call Centre Work employees Call Centre Industry managers Call Centre Sector agents UK Call Centre operation HRM Strategy sector Call Centre Agents offshoring Call Centre Operation research German Call Centres business Call Centre Managers process Call Centre Employees In-house Call Centres Sh Ar Call Centre Market Business Process HRM Info Service Work Face To Face Indian Call Centres UK Banking Industry thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business Developments in the Call Centre Industry |
| title | Developments in the Call Centre Industry |
| title_full | Developments in the Call Centre Industry |
| title_fullStr | Developments in the Call Centre Industry |
| title_full_unstemmed | Developments in the Call Centre Industry |
| title_short | Developments in the Call Centre Industry |
| title_sort | developments in the call centre industry |
| topic | Call Centre work Call Centre Work employees Call Centre Industry managers Call Centre Sector agents UK Call Centre operation HRM Strategy sector Call Centre Agents offshoring Call Centre Operation research German Call Centres business Call Centre Managers process Call Centre Employees In-house Call Centres Sh Ar Call Centre Market Business Process HRM Info Service Work Face To Face Indian Call Centres UK Banking Industry thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business |
| topic_facet | Call Centre work Call Centre Work employees Call Centre Industry managers Call Centre Sector agents UK Call Centre operation HRM Strategy sector Call Centre Agents offshoring Call Centre Operation research German Call Centres business Call Centre Managers process Call Centre Employees In-house Call Centres Sh Ar Call Centre Market Business Process HRM Info Service Work Face To Face Indian Call Centres UK Banking Industry thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business |
| url | ONIX_20250523T093505_9781134248827_37 |