Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand

The widespread digital transformation resulting from the influence of three megatrends - globalization, dynamic development of technology and the new consumer on the market, has forced companies to adapt to new market conditions. The consumer, who is the last link in the chain, focusing only on cons...

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Autori principali: Gwiaździński, Emilian, Wadlewski, Aron-Axel
Natura: Online
Lingua:inglese
Pubblicazione: Wydawnictwo Uniwersytetu Łódzkiego 2025
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Accesso online:ONIX_20250307_9788382208436_1504
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author Gwiaździński, Emilian
Wadlewski, Aron-Axel
author_browse Gwiaździński, Emilian
Wadlewski, Aron-Axel
author_facet Gwiaździński, Emilian
Wadlewski, Aron-Axel
author_sort Gwiaździński, Emilian
collection Directory of Open Access Books
description The widespread digital transformation resulting from the influence of three megatrends - globalization, dynamic development of technology and the new consumer on the market, has forced companies to adapt to new market conditions. The consumer, who is the last link in the chain, focusing only on consumption, is now the co-creator of the market offer. He is more sensitive to marketing messages using modern tools such as mobile devices, among others. This study presents the process of adaptation of the Costa Coffee brand to the new market environment on the example of its loyalty program.
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language eng
publishDate 2025
publishDateRange 2025
publishDateSort 2025
publisher Wydawnictwo Uniwersytetu Łódzkiego
publisherStr Wydawnictwo Uniwersytetu Łódzkiego
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spelling doab-20.500.12854ir-1558542025-03-07T14:41:08Z Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand Gwiaździński, Emilian Wadlewski, Aron-Axel Digital Transformation Internationalization of Enterprises Viral Marketing Portfolio Brand Strategy Marketing Strategy Marketing Practices Brand Image The widespread digital transformation resulting from the influence of three megatrends - globalization, dynamic development of technology and the new consumer on the market, has forced companies to adapt to new market conditions. The consumer, who is the last link in the chain, focusing only on consumption, is now the co-creator of the market offer. He is more sensitive to marketing messages using modern tools such as mobile devices, among others. This study presents the process of adaptation of the Costa Coffee brand to the new market environment on the example of its loyalty program. 2025-03-07T14:41:06Z 2025-03-07T14:41:06Z 2022 chapter ONIX_20250307_9788382208436_1504 9788382208436 9788382208429 https://directory.doabooks.org/handle/20.500.12854/155854 eng image/jpeg Attribution-NonCommercial-NoDerivatives 4.0 International https://www.press.uni.lodz.pl/index.php/wul/catalog/book/793 Wydawnictwo Uniwersytetu Łódzkiego 10.18778/8220-842-9.04 10.18778/8220-842-9.04 83bfe9c9-323d-4283-b087-d859fd9af314 9788382208436 9788382208429 27-38 open access
spellingShingle Digital Transformation
Internationalization of Enterprises
Viral Marketing
Portfolio Brand Strategy
Marketing Strategy
Marketing Practices
Brand Image
Gwiaździński, Emilian
Wadlewski, Aron-Axel
Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title_full Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title_fullStr Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title_full_unstemmed Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title_short Chapter A Loyalty Program in the Area of Digital Transformation Based on the Example of the Costa Coffee Brand
title_sort chapter a loyalty program in the area of digital transformation based on the example of the costa coffee brand
topic Digital Transformation
Internationalization of Enterprises
Viral Marketing
Portfolio Brand Strategy
Marketing Strategy
Marketing Practices
Brand Image
topic_facet Digital Transformation
Internationalization of Enterprises
Viral Marketing
Portfolio Brand Strategy
Marketing Strategy
Marketing Practices
Brand Image
url ONIX_20250307_9788382208436_1504
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